LATEST ARTICLES

Working with a business coach
Is there value in hiring a Business Coach? The short answer is YES, and a lot. If you wanted to become a better athlete, you would hire a coach. Most of us strive to become a better person in life, whether it is from a personal, business, or sporting perspective. What holds us as an individual is the fear of...
engage nurture customer relationship, customer service, customer experience, marketing, customer relationships
How do you engage and nurture customer relationships? Have great customer service? Create a unique customer experience and lasting customer relationships? Good customer service is the interaction an employee provides to a customer before, during, and after a purchase. There are pre-requisites skills and behaviours that every employee must display if they are interacting with external customers and/or internal customers...
This week on radio we discussed the importance of education for road safety. So if the intent is to help people become safer on the road for the safety of all and to help people become 'better' riders, it may be worth looking at voluntary and/or compulsory "Safe Riding Programs." In the case of motorcycle riders, I would argue...
Are we noticing a major shift in today's workforce? Working for a single company during your entire life is now something of the past. With the advent of new technologies being available at our fingertips, the only limit is imagination and today's generation can do anything they can possibly think of. In less than a day, you can have...
The main challenges for board members include the effectiveness / competitiveness of a business model and structure in place, adherence to assigned roles and responsibilities, clarity of key projects impacting the organisation as a whole, decision making, regulatory policies & procedures, and risk mitigation - mostly passed up via through the ranks and presented as options for management. For...